Thursday, April 28, 2011

Dell-uding People?

I have bought 2 Dell laptops. One was in 2004, for a princely $2k types, in the US. Inspiron 8600. Lovely screen for writing code. Another was for the sibling, a couple of years later, also from the US.

Both turned out to be pretty delicate physically. Keys pop off, battery dies, power adapter stops working, something or the other gets fried. Dell is reputed for super-efficient customer service in India, I think the chief reason is that they need it. Of course, warranties are carefully written to precisely not cover the exact WTF that just happened to you.

In any case, we are in need of some machines at work and one of the things we were looking at is the Dell Vostro V130, supposed to be a lightweight travel friendly beast etc. Of course, glossy photographs and soothing marketing is listed on the website.

Who cares? The first-ish questions that come to anyone buying a computer are "How much RAM?" and "How much disk space?" Now the site says that this model is "From Rs. 37,290", but nary a mention of how much of the aforementioned juice one gets.

The kicker is that there's a "Tech Specs" tab, and perhaps it is reasonable to expect RAM and disk size to be available there. Nothing. Zilch.

So unless I've been doing something drastically wrong, epic fail by Dell. May this post be easily found on the internets before someone tries to buy one...

1 comment:

Nitish said...

get a real laptop...get a thinkpad!